Last updated: June 2025
These Terms and Conditions ("Terms") govern your use of the Novel Chicken website and services. By accessing or placing an order through our site, you agree to these Terms in full.
Orders placed through our website are subject to availability. We reserve the right to cancel or modify orders at our discretion. In the event of cancellation, you will be refunded in full.
All prices are listed in Australian dollars (AUD) and include applicable GST. We accept secure online payments via major credit/debit cards and third-party processors.
We aim to deliver within the estimated timeframe; however, delays may occur due to factors beyond our control. Please ensure your delivery details are accurate to avoid issues.
Cancellations must be made at least 2 hours before the scheduled delivery. If your order is incorrect or unsatisfactory, please contact us promptly. Refunds are granted at our discretion.
While we take care to display ingredient details, our kitchen handles allergens such as nuts, dairy, and gluten. If you have dietary concerns, please contact us before ordering.
All website content including text, images, and branding belongs to Novel Chicken and may not be copied, reused, or distributed without written consent.
Your use of our website is also subject to our Privacy Policy. Please review it to understand how we handle your personal data.
We may update these Terms occasionally. Continued use of our site following changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us:
Novel Chicken
hello@novelchicken.com.au