Privacy Policy

Last updated: June 2025

At Novel Chicken, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with our services.

1. Information We Collect

• Personal details such as name, email address, phone number, and delivery address when you place an order.
• Payment information (processed securely via third-party providers).
• Anonymous analytics data (e.g. pages visited, time on site) to help improve our service.
• Cookies to enhance your browsing experience (see “Cookies” section).

2. How We Use Your Information

• To process and deliver your food orders.
• To provide customer support and respond to inquiries.
• To send email updates if you opt-in to our newsletter.
• To improve website performance and user experience.

3. Sharing Your Information

We do not sell your personal data. We may share information with trusted service providers (e.g. delivery platforms, payment processors) strictly for fulfilling your order or improving our services.

4. Cookies

Our website uses cookies to remember your preferences and track site performance. You can manage cookie settings in your browser. By using our site, you consent to our use of cookies.

5. Data Security

We implement security measures to protect your data. All transactions are encrypted using SSL technology.

6. Your Rights

You have the right to request access to or deletion of your personal information. To make such a request, contact us at hello@novelchicken.com.au.

7. Updates to This Policy

We may update this policy from time to time. Any changes will be reflected on this page.

8. Contact Us

If you have any questions about this policy or how we handle your data, feel free to contact us at:

Novel Chicken
hello@novelchicken.com.au